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The Pratfall Effect

October 16, 2024

Tags: Biases UX Design

The Pratfall Effect is when someone becomes more likeable after making a small mistake. This idea comes from a study by a psychologist named Elliot Aronson in the 1960s. He found that if a smart or sk...

The Labour Illusion Effect

October 12, 2024

Tags: Biases

When we are looking to get value from a high-ticket purchase we tend to see quality in the time something is in our lives. When in fact not all things provide value in this way and we are left a bit u...

Which Bias Would I Leverage First?

October 12, 2024

Tags: Biases

Got asked the other night at dinner, which lever I would pull first in any business when it came to behavioural science. As this is general advice. I would say Social Proof. The status game gets more...

20000% ROAS

October 1, 2024

Tags: Advertising Facebook Ads

We all want a massive return on ad spend (ROAS). We are all talking about growth, some say “at all costs”. But hey, a massive return on our ad spend makes us beat Warren Buffet’s investing record so w...

Pixel to Revenue Ratio

September 24, 2024

Tags: UX Design Experimentation

A few years ago I coined the term “Pixel to Revenue Ratio” to depict the amount of revenue designers were removing in their work. We went through this period where we would take over the whole screen...

The Best b2b Conversion Tactic

September 24, 2024

Tags: Sales b2b

There’s a principle in behavioural science called “Liking” which means if you have something in common with someone you’ll likely have a friendly interaction. Something I use often is highlighting som...

Maximally Advanced, Yet Acceptable

August 3, 2024

Raymond Loewy (1893-1986) coined the MAYA principle. Most advanced, yet acceptable. Loewy taught us to design our products with just the right balance between the present and a new and innovative fut...

Can't Measure Vibe

July 24, 2024

We're currently going through the vetting of architects for our family home. It's an old house and it's nothing spectacular but it requires work. The vibe isn't great but we are quite happy here in th...

Direct Mail Conversion Rates

July 14, 2024

In the digital world you’ll spend far more per converted customer because it’s easy, shiny and not as laborious as doing direct mail. But you could have a great result just by bothering with targeted...

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